Design Opportunities and Challenges for App-Based Telemental Health Technologies for Teens and Young Adults


Telemental health (TMH) technologies allow for mental health services to be delivered regardless of geolocation or time, and a new wave of mobile app-based TMH resources hold particular promise for engaging the mental health issues associated with teens and young adults. However, very little is known about how communities currently use or view TMH tools, how these technologies represent their values, and what they see as opportunities for community-based TMH use. In this study, we explored the potential for TMH tools to meet the mental health needs of youth. We present the results of a series of focus groups with teens, young adults, parents, clinicians, and educators to understand their unique perspectives on the challenges and opportunities for using TMH tools in times of stress and crisis. This paper provides a multi-stakeholder analysis of TMH issues surrounding their integration into everyday life and a set of socio-technical design considerations for the next generation of community-based TMH technologies.

PervasiveHealth ‘20: Proceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare